Frequently Asked Questions Relating To Entries


How do I check my entry details?
  • Go to Entry Ninja
  • Log in using your email & password (alternatively using facebook or google).
  • Click on your name - top right corner of the screen.
  • In the dropdown menu select "My Entries".
  • A list of your entries will be displayed
  • Select "detail" for your sani2c entry - this will load an overview of your entry.
How do I make a rider substitution?
Am I entitled to a refund?
  • Refunds for the 2020 events will only be possible until the 27th of January 2020. You will receive your entry fee minus 10% admin fee.
  • Any cancellations of teams after this date will require both riders of the existing team to be substituted out as we will not be able to get a completely new team to take your entry in the event at this late stage.
  • Under no circumstances will entry fees be carried over to the next year.
  • Please contact office@sani2c.co.za to request a refund.
How do I change my team name?
  • Please email your team name change to Sandra at office@sani2c.co.za to be updated.
Can I change my clothing size?
  • Clothing size changes can only be requested up until 27 September 2019.
  • Thereafter clothing size updates won't be accepted or processed.
  • Please note that substituted team participants will receive the clothing size of the initial participant, unless this was changed before 27 September 2019.
  • To change your clothing size please send an email to office@sani2c.co.za with a subject heading of: sani2c 2020 - clothing size change
  • Alternatively go to Entry Ninja and use the live chat to talk to one of our support staff to request the change.
To update your details (email address, mobile number, etc.):
  • Go to Entry Ninja
  • Log in using your email & password (alternatively using facebook or google).
  • Click on your name - top right corner of the screen.
  • In the dropdown menu select "My Details".
  • Here you can edit/update your personal information as well as medical information.
  • Once you are done remember to click "Save changes".