frequently asked questions
how do i substitute a rider?
See the 'Substitutions' section on the Entry Procedure & Details page.
can i request a refund?
- Refunds for the 2020 events will only be possible until the 27th of January 2020. You will receive your entry fee minus a 10% admin fee.
- Any cancellations of teams after this date will require both riders of the existing team to be substituted out as we will not be able to get a completely new team to take your entry in the event at this late stage.
- Under no circumstances will entry fees be carried over to the next year.
how do i change our team name?
Please email your team name change to [email protected] to be updated.
can i change my clothing size?
- Size changes can no longer be made for 2020.
- Please note that substituted participants will receive the clothing size of the initial participant, unless this was changed before 27 September 2019.
can i update my entry details?
Yes, you can follow this link to update your personal details (email address, mobile number, etc.).