- Substitutions for 2017 will open 1 August 2016 and will cost R300 per substitution.
- Substitutions from 1 May 2017 onwards will cost R500 and can be done at registration. This cost is due to increased administrative work during our busiest period.
How do I make a rider substitution?
What you need to know:
To make the substitution follow these steps:
- Log in to the paid team entry using the main riders ID/Passport number.
- The cost is R300 per substitution.
- Credit card and EFT payments will be accepted for the substitutions.
- You can come back to pay later, or pay immediately when you do the substitution.
- Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received.
- Please note all team participants including the race organiser will be notified of substitutions.
- Log in to the Paid Team entry system using the main riders ID/passport number.
- You will see a summary screen of your team details.
- Click the “Substitute” button.
- Click on the “Add” button.
- Select the person from the “Current Team Members” box whom you wish to substitute and ensure they are added to the “Members to be Substituted” box.
- Click the “Confirm” button.
- Enter the ID/Passport number and details of the new team member coming in.
- A summary screen confirming that the substitution has taken place will appear – this means your substitution will be saved.
- Payment can now be made immediately or at a later stage.
- You will receive an email confirming acceptance of this substitution.
- Use the original main riders ID/Passport number, click on the “Proceed to Pay” button to make the payment.
- You will receive an email confirming your substitution.
- If you have any questions, please contact firstname.lastname@example.org.
Can I change my clothing size?
- Yes but only until the 31 August 2016. Thereafter clothing orders are placed and no changes can be made.
- Clothing sizes are selected during the online entry process before checking out and paying.
- Please note that the new substituted participant will receive the clothing size of the initial outgoing participant, unless this is changed before 31 August 2016.